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Jahreskonferenz der European Group of Public Administration (EGPA)

Die diesjährige Jahreskonferenz der European Group of Public Administration (EGPA) wird vom 31. August bis 3. September 2005 an der Universität Bern stattfinden. Workshop 1 dieser Konferenz widmet sich spezifisch der Evaluation von Verwaltungsreformen aus einer Bürger- und Kundenperspektive. Der Kurzbeschreibung des Workshops lautet:

Are public sector reforms in the interest of the citizens? Evaluation of reform projects from a customer and citizen perspective

The objective of this workshop is to explore the impact of a more citizen-oriented and customer-oriented view of reforms and to discuss the cause, processes, and outputs of reforms from a theoretical, as well as an empirical, perspective. Many reforms intend to strengthen and improve the relationship between public institutions and their stakeholders. Citizen charters, one-stop shops, service-level guarantees, performance indicators, customer/citizen relationship management, customer/citizen surveys, etc. are only a few of the various kinds of customer-oriented reform elements that will be discussed in theory and practice.

Der Workshop wird geleitet von Hellmut Wollmann, Kuno Schedler und Adrian Ritz

Der vollständige Call for Paper ist hier downloadbar
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Eingabeschluss für Abstracts ist der 1. Mai 2005 (adrian.ritz@kpm.unibe.ch)

Alle Informationen zur Konferenz sind erhältlich unter: www.egpa2005.com


Impact Assessment for a New Europe and Beyond European Conference University of Manchester, UK 15-17 June 2005

The conference aims to develop greater understanding of how different forms of strategic impact assessment (or evaluation) can work together as an integrated whole, with the specific aim of strengthening European sustainable development - locally, nationally, across the entire 25 member Union, in partnership with other countries, and in the EU’s contribution to global governance. Conference venue: Chancellors Conference Centre is within easy access of Manchester city centre, in the grounds of the Victorian residence previously occupied by University Vice-Chancellors. The original building is incorporated into the modern conference and hotel facilities.

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